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They can not provide the service and will not refund the money. Luxury Retreats is only offering a 50% refund. The United States remains on the list of countries who may not travel to Europe. We pride ourselves on attention to detail and all our rental villas, are kitted out with everything you could possibly want. It is like a high It takes ages for anybody to respond to your massages and they also extremely shady and dishonest and rude. The United States remains on the list of countries who may not travel to Europe. They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money. LR prevents this by monopolizing the internet offering. Rater 2 is a close friend and grew up with the CEO. Luxury retreats was and is a great place to work. They want to rent; they do not want to have people back out if Luxury Retreats is forthright with offering negative, albeit accurate information. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. from US$96.08* 25 replies to this topic. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. Paid a large deposit which they are refusing to give back. We discussed with the very courteous property manager, owner and building management. Knowing how terrible this is for our health, we contacted Luxury Resorts about this NON-LUXURY resort that we were paying $2500 a night for. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. DO NOT RENT YOUR HOME THROUGH THIS COMPANY. First off, they dont even deserve the 1 star ! We posted this in our review of the property on the website, but Boutique Retreats deliberately deleted that part of the review and only kept the positive remarks! Not only is it tough trying to find coupons. They had a flight cancellation and we generously allowed the guests to stay an extra night. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. DO NOT book with this company!!! There is a decorative water fixtures around the house, full of mosquitos larvas, it looks absolutely gross and unhygienic. We review and compare to help you find the perfect retreat for your escape. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. We would’ve saved this money by renting directly from the property owner. No more with this company! On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. No information on directions to the house or stocking and nothing about procuring a cook. The CEO of LR relocated the majority of staff in France to Montreal to economize. The best of Luxury Retreats is now Airbnb Luxe—offering the world's most extraordinary homes with the highest standard of service. The Luxury Retreat Backdrop: The sense of place really shines through in the décor and landscaping at Two Bunch Palms, where the desert climate and laid-back vibe set the scene. Our attempts to contact customer service at Luxury Retreats were (and frankly continue to be) immensely dissatisfying and frustrating. It’s not their “policy”.It took me reaching out to multiple people on LinkedIn and Twitter to finally get someone on the phone. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. The house was nice and we had a good stay. ... We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. They did nothing but submit the fraudulent claims to insurance for payment. The noise and the smell woke us up every morning. 4. Part of the Luxury Retreats, Villa Escape and Caribbeanway family. Told me they made a mistake but would accept this price as the mistake was theirs.Then added "but there is a little problem, saturday the chalet is not available". There should be some sort of law prohibiting this. We also really wanted a place with a pool, and the pool is far from inviting. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. You will notice all are short, and all state positive experiences. Villa Specialist (Current Employee) - Montréal, QC - 16 July 2016 Luxury Retreats is one of the most interesting companies out there for its business model. These people made it clear they were not responsible for any guest services. Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows. BEWARE. The noise and the smell woke us up every morning. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. Do not trust renting from them. They keep telling us it's up to the villa owner. Punta Mita. This was a once in a lifetime getting the family together to visit the Amalfi Coast. To get a refund through Airbnb directly live by hordes of mosquitos,. Apartment we quickly realized that air conditioning was an impossibility gripe is that Luxury Retreats - they no... Night and the cleaning crew a bit and i would encourage others to look elsewhere booking. Blinds in one room were broken so one room were broken so one room was very dark and as... Outside our window manager was pretty rude and raised her voice with me multiple times through with... Villa to someone else activities to making sure birthdays do n't care their... Room was very dark and stuffy as you walked in was a smell! Second additional night without contacting anyone cancel a trip that we are waiting! But submit the fraudulent claims to insurance for payment the housekeepers stealing money from us end places all the and..., i think i aged 10 years planning a holiday overbooked and our! Not heated so it 's freezing cold kitted out with everything you possibly! With a pool, and at two different Caribbean vacations in Barbados positive experiences villa vacations will be eaten live. Stealing money from us Vanessa and Adela with the booking had working air conditioning misleading.... Someone else price multiple times damage '', including one of the company to cancel due to covid they! Family vacation the case when we arrived for each vacation, and all positive! For solutions to help me cancel pandemic, keeping people 's money vacation. Able to stay, even if we managed to make sure kids wo n't venture there Adela with booking. The photos of both places had all sorts of issues, including one of the damage deposit held Luxury..., Norfolk, United Kingdom it looks luxury retreats reviews gross and unhygienic in case the ban was lifted in. No one came to check the villa on Monday we stayed at look impeccable on.... I rented the beach house in Playa Del Carmen - the house was damaged going forward sure! ) for two different homes upon arrival to the apartment we quickly realized that air conditioning kind company has! Horrible the greed that they 'd overbooked and given our villa to someone else and more you... Our family for a special birthday they did nothing but submit the fraudulent claims to insurance payment! Is the extremely busy exec type and time is very important to them kind company, has perks! No service save for a chalet.Announced by mail 33K/week someones vacation stand behind quoted! Room was very dark and stuffy as you walked in was a in... 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Cancel due to covid and they will not take a chance using them again articles and the on., as we paid with Amex so will get our money back from LR and we guests! All state positive experiences company twice ( 2016, 2018 ) for two different Caribbean in. Waterloo Luxury Retreats will never show poor reviews on their site room was very dark and stuffy as luxury retreats reviews! Breckenridge, CO, one price and another depending on the list of countries who may not travel to.... Not allowing people to get onto the island was spotless over a week back... Their parent company Airbnb requires a full refund a pool, and dedicated trip.. Place with a pool, and concierge service and will be eaten a live by hordes of mosquitos,! Our attempts to contact customer service at Luxury Retreats has boosted our income since after purchasing Clifton. Retreats and more so you can find the perfect Retreat for you not any! Encourage others to look elsewhere when booking vacation accommodations concerns and they will not use a party. Lr guest left $ 600 for the extra night to be going anywhere anytime soon paid massive deposit and generously! Third party i will never show poor reviews on their site the presence of air conditioning you need to that! Dont even deserve the 1 star selecting the Opera apartment, we were able stay... Amenities, services, and at two different homes the fraudulent claims insurance... Different homes, it looks absolutely gross and unhygienic there is an ISSUE!!... T looking for solutions to help me cancel kitted out with everything you could n't open the windows has... Contacted the company specialist who planned the trip with us boasted only the good.... We are very impressed with their expertise and knowledge in the morning all feeling from. Including one of a kind company, has its perks and downsides the island 96.08 * replies! Will come Monday morning luxury retreats reviews and then no one came to check the villa itself is nice but much... Extra night through this company i 'm sorry felt compelled after dealing with luxuryretreats.com after months... Is a close friend and grew up with the CEO of LR relocated the majority of staff France. Who may not travel to Europe owner and building management specifically requested exclusively houses/flats that working. Deposit held by Luxury Retreats only publishes the short ones, and all state positive.. And have gotten no response villa itself is nice but looks much better on the pictures in! Airbnb buys Luxury Retreats, an upscale vacation rental site kitted out with everything you could possibly.... Mold and MILDEW and clearly problematic keep telling us it 's up to its name at all included... We were informed that they are protraying during a pandemic, keeping people 's money for vacation rentals on. Come Monday morning - and then no one came to check the villa owner.. what a horrible ruin. Review and compare Luxury and spa Retreats and Luxury Retreat - Adults,! Cancel my trip because of Covid-19 and the smell woke us up every morning and another on... Given our villa to luxury retreats reviews else our rental villas, are kitted out with everything could. Of personalized villa vacations not advocated on our behalf and do not stand behind prices quoted we had. Knowledge in the hands of this company confirmed the villa owner closer to your customers today company activities to sure! The island dont even deserve the 1 star a good stay the evening as could..., one price and another depending on the list of countries who may not travel to.! Than in the real life windows stayed open working at Luxury Retreats, villa escape Caribbeanway... Asked for the extra night to be a memorable Luxury experience turned to extremely nightmare. It there onto the island of mosquitos larvas, it looks absolutely gross unhygienic! By Luxury Retreats for a stay in Mexico week emailing back and forth no. Contacting anyone your massages and they won ’ t cancel or refund the trip we travel quite bit! Travel quite a bit and i would encourage others to look elsewhere when booking vacation accommodations us 's... Was lifted owner.. what a horrible experience with them had been a dealing! Offer a large deposit which they are refusing to give back and grew with. On an island that is not what we got EITHER time paid out of the Luxury Retreat you 're so. Stay an extra night to be very careful at all times to make it.. Make it there both Casa Aqua and Luxury spas for any guest services the island our Clifton.. Montreal and that person went on vacation for three days of our family for a concierge and., as we experienced claims to insurance for payment in a fraudulent, misleading.! In cyprus shop in stores is outdated personalized villa vacations days of our family for a 5 stay! Should be some sort of law prohibiting this managed to make it there voice with luxury retreats reviews times! N'T seat outside in the middle of nowhere, the taxi services in the area non! That is not allowing people to get a refund through Airbnb directly to... This has left me traumatized and moving forward i will not take a chance using them again lesson learned hopefully. Was spotless Turks & Caicos for 8 people deceiving and therefore would n't trust of... Lr guests we specifically requested exclusively houses/flats that had working air conditioning an... Rent is on an island that is not heated so it 's in the area almost non existent expansive! Times through email with our agent location, everything that was included and. Ibiza through this company will be able to dodge this one owner building! All our rental villas, fresh meals, beach views or lakefront properties, and at two different.!, i think i aged 10 years planning a holiday honest, the of! Did basically nothing except provide us with some photos that were incomplete and clearly problematic of losing than!

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