They can not provide the service and will not refund the money. Luxury Retreats is only offering a 50% refund. The United States remains on the list of countries who may not travel to Europe. We pride ourselves on attention to detail and all our rental villas, are kitted out with everything you could possibly want. It is like a high It takes ages for anybody to respond to your massages and they also extremely shady and dishonest and rude. The United States remains on the list of countries who may not travel to Europe. They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money. LR prevents this by monopolizing the internet offering. Rater 2 is a close friend and grew up with the CEO. Luxury retreats was and is a great place to work. They want to rent; they do not want to have people back out if Luxury Retreats is forthright with offering negative, albeit accurate information. Used the company twice (2016, 2018) for two different Caribbean vacations in Barbados. from US$96.08* 25 replies to this topic. I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent, that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department. Paid a large deposit which they are refusing to give back. We discussed with the very courteous property manager, owner and building management. Knowing how terrible this is for our health, we contacted Luxury Resorts about this NON-LUXURY resort that we were paying $2500 a night for. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. DO NOT RENT YOUR HOME THROUGH THIS COMPANY. First off, they dont even deserve the 1 star ! We posted this in our review of the property on the website, but Boutique Retreats deliberately deleted that part of the review and only kept the positive remarks! Not only is it tough trying to find coupons. They had a flight cancellation and we generously allowed the guests to stay an extra night. I paid Luxury Retreats - Not the Villa owner.. What a horrible way ruin someones vacation. DO NOT book with this company!!! There is a decorative water fixtures around the house, full of mosquitos larvas, it looks absolutely gross and unhygienic. We review and compare to help you find the perfect retreat for your escape. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. We would’ve saved this money by renting directly from the property owner. No more with this company! On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel. No information on directions to the house or stocking and nothing about procuring a cook. The CEO of LR relocated the majority of staff in France to Montreal to economize. The best of Luxury Retreats is now Airbnb Luxe—offering the world's most extraordinary homes with the highest standard of service. The Luxury Retreat Backdrop: The sense of place really shines through in the décor and landscaping at Two Bunch Palms, where the desert climate and laid-back vibe set the scene. Our attempts to contact customer service at Luxury Retreats were (and frankly continue to be) immensely dissatisfying and frustrating. It’s not their “policy”.It took me reaching out to multiple people on LinkedIn and Twitter to finally get someone on the phone. Not all luxury retreats will offer daily yoga classes, but if you book through BookRetreats then you will easily be able to find a luxury yoga vacation that suits you. In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider. The house was nice and we had a good stay. ... We booked a villa with Luxury Retreats for a 50th birthday celebration in Turks & Caicos for 8 people. They did nothing but submit the fraudulent claims to insurance for payment. The noise and the smell woke us up every morning. 4. Part of the Luxury Retreats, Villa Escape and Caribbeanway family. Told me they made a mistake but would accept this price as the mistake was theirs.Then added "but there is a little problem, saturday the chalet is not available". There should be some sort of law prohibiting this. We also really wanted a place with a pool, and the pool is far from inviting. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. You will notice all are short, and all state positive experiences. Villa Specialist (Current Employee) - Montréal, QC - 16 July 2016 Luxury Retreats is one of the most interesting companies out there for its business model. These people made it clear they were not responsible for any guest services. Also the blinds in one room were broken so one room was very dark and stuffy as you couldn't open the windows. BEWARE. The noise and the smell woke us up every morning. 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